Return & Refund Policy
At GripWarm, customer satisfaction is our top priority. If you face any sizing issues or receive a defective item, we offer an easy Return and Exchange process under the following guidelines:
1. Eligibility for Return or Exchange:
- You received a damaged, torn, or defective product.
- You received the wrong size, color, or item compared to your order.
2. Conditions for Return & Exchange:
- Customers are requested to inspect the product in front of the delivery agent. Any issues must be reported immediately or within 24 hours of receiving the parcel via our phone/WhatsApp or Facebook page.
- Returned or exchanged items must be unused, unwashed, and in their original packaging with all tags intact.
- Products damaged due to misuse by the customer will not be eligible for return or exchange.
3. Delivery Charges for Exchange/Return:
- Merchant Error: If we send a wrong or defective item, GripWarm will cover 100% of the return and re-delivery shipping costs.
- Size Exchange / Change of Mind: If you wish to exchange a product for a different size or return it upon delivery due to a change of mind, you will only need to pay the applicable delivery charges.
4. Refund Process:
- If you made an advance payment and your order is canceled due to stock unavailability or a confirmed defect, a full refund will be processed within 3 to 5 working days via bKash, Nagad, or bank transfer.